PROD CAT Contact Us
We value your business and would like to help you with any questions you may have. Please select the appropriate business section below to locate the correct contact information.
Annuity Customers
Phone: (866) 645-2449
Monday-Thursday, 8:00am – 7:00pm ET, Friday 8:00am - 6:00pm ET
Traditional Life Customers
Phone: (877) 462-8992
Preneed and Final Expense Customers
Phone: (800) 331-8853
Email: ask.us@gafg.com
Careers
Email: recruiting@gafg.com
Media
Email: GlobalAtlantic@icrinc.com
Investor Relations
Email: investorrelations@gafg.com
Internship Program
Email: internship@gafg.com
Annuity Service Center
Please make sure you have your Contract number. This is a nine- or ten-digit number assigned to your annuity contract.
Monday -Thursday, 8:00am – 7:00pm ET, Friday, 8:00am - 6:00pm ET
- For contracts starting with "5xx", "6xx", "7xx" and "8xx": Online access and account information is available at www.globalatlanticannuity.com. If you have additional questions, or need mailing addresses, please contact your financial professional or our Annuity Customer Service Team at (866) 645-2449.
- For contracts starting with "200": Online access and account information is NOT available. Please contact your financial professional or our Annuity Service Center for account information at (877) 244-7526. (Note: Monday - Thursday, 8:00am - 7:00pm, Friday 8:00 am - 6:00 pm ET)
- For contracts starting with "408", “409”, and “509”: Online access and account information is available. If you have additional questions, or need mailing addresses, please contact your financial professional or our Annuity Customer Service Team at (800) 457-8803.
Broker Dealer Representatives
Phone: (833) ASK-GA4U or (833) 275-4248
Monday- Thursday, 8:00am – 7:00pm ET, Friday 8:00am - 6:00pm ET
- Option 1 = variable annuities
- Option 2 = fixed index annuities
- Option 3 = fixed annuities
- Option 4 = long-term care annuities
IMO Representatives
Phone: (855) 44-SALES (447-2537)
Monday-Friday, 8:30am – 6:00pm ET
Email: annuity.marketing@gafg.com
New Business, Commissions, Licensing & Contracting
Monday-Thursday, 8:00am - 7:00pm ET, Friday 8:00am - 6:00pm ET
SecureFore
Phone: (866) 645-2449
Email: annuityservicecenter@gafg.com
ForeCare & Index Annuity
Phone: (877) 244-7526
Email: annuitypolicyservice@gafg.com
Commonwealth
Phone: (800) 457-8803
Customer Contact Center
(policy numbers beginning with TL, UL, SL or SG)
General contact info
Phone: (877) 462-8992
Fax: (800) 262-6976
Email: AskCustomerService@gafg.com
Life Claims
Phone: (877) 462-8992 (Select option 3, then option 1, then option 3)
Fax: (800) 255-0835
Mailing Address
For mailing address information
contact your financial professional
or our customer contact center
Inforce Policy Illustrations
Phone: (877) 462-8992 (Select option 3, then option 1, then option 2)
Fax: (800) 351-0603
Email: Inforceillustrations@gafg.com
Inforce Policy Service
Phone: (877) 462-8992 (Select option 3, then option 1, then option 1)
Fax: (800) 351-0603
Email: AskCustomerService@gafg.com
Customer Contact Center
(policy numbers NOT beginning with TL, UL, SL or SG)
General contact info
Phone: (877) 462-8992
Fax: (800) 262-6976
Email: AskCustomerService@gafg.com
Life Claims
Phone: (877) 462-8992 (Select option 3, then option 2, then option 3)
Fax: (800) 255-0835
Fax (NY): (800) 543-4026
Mailing Address
For mailing address information
contact your financial professional
or our customer contact center
Inforce Policy Illustrations
Phone: (877) 462-8992 (Select option 3, then option 2, then option 2)
Fax: (800) 351-0603
Email: Inforceillustrations@gafg.com
Inforce Policy Service
Phone: (877) 462-8992 (Select option 3, then option 2, then option 1)
Fax: (800) 351-0603
Email: AskCustomerService@gafg.com
Waiver/Living Benefit Claims
Phone: (877) 366-2592
Fax: (866) 255-0835
Customer Service
Phone: (800) 331-8853
Monday-Friday, 8:00am – 7:00pm ET
Email: Ask.Us@gafg.com
Mailing Address
Global Atlantic
One Forethought Center
Batesville, IN 47006
Customer Service
Phone: (441) 294-6100
Monday-Friday, 8:00am – 6:00pm ET
Email: Reinsurance@gafg.com
Mailing Address
Global Atlantic
19 Par-La-Ville Road, 2nd Floor
Hamilton HM11, Bermuda
If you are a financial professional or policyholder and have a question about your policy, or need mailing address information, please refer to the appropriate links above to ensure your service needs are addressed as quickly as possible. The addresses listed below are physical office locations. Sending policyholder correspondence to these addresses will delay response time for your service needs.
Atlanta
201 17th Street
Suite 410
Atlanta, GA 30363
Batesville
One Forethought Center
Batesville, IN 47006
Bermuda
19 Par-La-Ville Rd, Second Floor
Hamilton HM 11
Bermuda
Berwyn
400 Berwyn Park, Suite 310
899 Cassatt Road
Berwyn, PA 19312
Boston
20 Guest Street
Brighton, MA 02135
Des Moines
Davis Brown Tower
215 10th Street, 11th Floor
Des Moines, IA 50309
Hartford
One Financial Plaza
755 Main Street, 24th Floor
Hartford, CT 06103
Indianapolis
10 West Market Street
Suite 2300
Indianapolis, IN 46204
New York
30 Hudson Yards
500 West 33rd Street
New York, NY 10001