PROD CAT Contact Us

We value your business and would like to help you with any questions you may have. Please select the appropriate business section below to locate the correct contact information.

Questions on tax forms for annuity contracts starting with 200 please call: 877-244-7526.

Questions on tax forms for Preneed contracts starting with 00 please call: 800-331-8853.

Annuity Customers

Phone: (866) 645-2449
Monday-Friday, 8:30am – 6:00pm EST

Traditional Life Customers

Phone: (877) 462-8992

Preneed and Final Expense Customers

Phone: (800) 331-8853
Email: ask.us@gafg.com

Careers

Email: recruiting@gafg.com

Investor Relations

Email: investorrelations@gafg.com

Internship Program

Email: internship@gafg.com

Annuity Service Center

Please make sure you have your Contract number. This is a nine- or ten-digit number assigned to your annuity contract.

Monday-Friday, 8:30am – 6:00pm EST

  • For contracts starting with "5xx", "6xx", "7xx" and "8xx": Online access and account information is available at www.globalatlanticannuity.com. If you have additional questions, or need mailing addresses, please contact your financial professional or our Annuity Customer Service Team at (866) 645-2449.
  • For contracts starting with "200": Online access and account information is NOT available. Please contact your financial professional or our Annuity Service Center for account information at (877) 244-7526. (Note: Friday hours 9:15 a.m. - 6 p.m. EST)
  • For contracts starting with "408", “409”, and “509”: Online access and account information is available. If you have additional questions, or need mailing addresses, please contact your financial professional or our Annuity Customer Service Team at (800) 457-8803.

 

Broker Dealer Representatives

Phone: (877) 454-4777

Monday-Friday, 8:00am – 6:00pm EST

  • Option 1 = variable annuities
  • Option 2 = fixed index annuities
  • Option 3 = fixed annuities
  • Option 4 = long-term care annuities

 

IMO Representatives

Phone: (855) 44-SALES (447-2537)

Monday-Friday, 8:30am – 6:00pm EST

Email: annuity.marketing@gafg.com

 

New Business, Commissions, Licensing & Contracting

Monday-Friday, 8:30am to 6:00pm EST

SecureFore

Phone: (866) 645-2449
Email: annuityservicecenter@gafg.com

ForeCare & Index Annuity

Phone: (877) 244-7526
Email: annuitypolicyservice@gafg.com

Commonwealth

Phone: (800) 457-8803

Customer Contact Center

(policy numbers beginning with TL, UL, SL or SG)

General contact info

Phone: (877) 462-8992
Fax: (800) 262-6976
Email: AskCustomerService@gafg.com

Life Claims

Phone: (877) 462-8992 (Select option 3, then option 1, then option 3)
Fax: (800) 255-0835

Mailing Address

For mailing address information
contact your financial professional
or our customer contact center

Inforce Policy Illustrations

Phone: (877) 462-8992 (Select option 3, then option 1, then option 2)
Fax: (800) 351-0603
Email: Inforceillustrations@gafg.com

Inforce Policy Service

Phone: (877) 462-8992 (Select option 3, then option 1, then option 1)
Fax: (800) 351-0603
Email: AskCustomerService@gafg.com

 

 

Customer Contact Center

(policy numbers NOT beginning with TL, UL, SL or SG)

General contact info

Phone: (877) 462-8992
Fax: (800) 262-6976
Email: AskCustomerService@gafg.com

Life Claims

Phone: (877) 462-8992 (Select option 3, then option 2, then option 3)
Fax: (800) 255-0835
Fax (NY): (800) 543-4026

Mailing Address

For mailing address information
contact your financial professional
or our customer contact center

Inforce Policy Illustrations

Phone: (877) 462-8992 (Select option 3, then option 2, then option 2)
Fax: (800) 351-0603
Email: Inforceillustrations@gafg.com

Inforce Policy Service

Phone: (877) 462-8992 (Select option 3, then option 2, then option 1)
Fax: (800) 351-0603
Email: AskCustomerService@gafg.com

Waiver/Living Benefit Claims

Phone: (877) 366-2592
Fax: (866) 255-0835

Customer Service

Phone: (800) 331-8853
Monday-Friday, 8:00am – 7:00pm EST
Email: Ask.Us@gafg.com

Mailing Address

Global Atlantic
One Forethought Center
Batesville, IN 47006

 

Customer Service

Phone: (441) 294-6100
Monday-Friday, 8:00am – 6:00pm EST
Email: Reinsurance@gafg.com

Mailing Address

Global Atlantic
19 Par-La-Ville Road, 2nd Floor
Hamilton HM11, Bermuda

 

If you are a financial professional or policyholder and have a question about your policy, or need mailing address information, please refer to the appropriate links above to ensure your service needs are addressed as quickly as possible. The addresses listed below are physical office locations. Sending policyholder correspondence to these addresses will delay response time for your service needs.

Atlanta

1355 Peachtree Street NE
Suite 750, South Tower
Atlanta, GA 30309

Batesville

One Forethought Center
Batesville, IN 47006

Bermuda

19 Par-La-Ville Rd, Second Floor
Hamilton HM 11
Bermuda

Berwyn

400 Berwyn Park, Suite 310
899 Cassatt Road
Berwyn, PA 19312

Boston

20 Guest Street
Brighton, MA 02135

Des Moines

Davis Brown Tower
215 10th Street, 11th Floor
Des Moines, IA 50309

Hartford

One Financial Plaza
755 Main Street, 24th Floor
Hartford, CT 06103

Indianapolis

10 West Market Street
Suite 2300
Indianapolis, IN 46204

New York

30 Hudson Yards
500 West 33rd Street
New York, NY 10001