PROD CAT Contact Us

We value your business and would like to help you with any questions you may have. Please select the appropriate business section below to locate the correct contact information.

Annuity Customers

Phone: (866) 645-2449
Monday-Friday, 8:30am – 6:00pm EST

Traditional Life Customers

Phone: (877) 462-8992

Preneed and Final Expense Customers

Phone: (800) 331-8853
Email: ask.us@gafg.com

Careers

Email: recruiting@gafg.com

Investor Relations

Email: investorrelations@gafg.com

Annuity Service Center

Please make sure you have your Contract number. This is a nine- or ten-digit number assigned to your annuity contract.

Phone: (866) 645-2449

Monday-Friday, 8:30am – 6:00pm EST

  • For contracts starting with "5xx" or "6xx": Online access and account information is available. If you have additional questions, please contact your agent or our Annuity Customer Service Team at (866) 645-2449.
  • For contracts starting with "200": Online access and account information is NOT available. Please contact your agent or our Annuity Service Center for account information at (877) 244-7526. (Note: Friday hours 9:15 a.m. - 6 p.m. EST)
  • For contracts starting with "408", “409”, and “509”: Online access and account information is available. If you have additional questions, please contact your agent or our Annuity Customer Service Team at (800) 457-8803.

 

Mailing Address

Global Atlantic
One Financial Plaza
755 Main Street, 24th Floor
Hartford, CT 06103

 

Broker Dealer Representatives

Phone: (877) 454-4777

Monday-Friday, 8:00am – 6:00pm EST

  • Option 1 = variable annuities
  • Option 2 = fixed index annuities
  • Option 3 = fixed annuities
  • Option 4 = long-term care annuities

 

IMO Representatives

Phone: (855) 44-SALES (447-2537)

Monday-Friday, 8:30am – 6:00pm EST

Email: annuity.marketing@gafg.com

 

New Business, Commissions, Licensing & Contracting

Monday-Friday, 8:30am to 6:00pm EST

SecureFore

Phone: (866) 645-2449
Email: annuityservicecenter@gafg.com

ForeCare & Index Annuity

Phone: (877) 244-7526
Email: annuitypolicyservice@gafg.com

Commonwealth

Phone: (800) 457-8803

CUSTOMER CONTACT CENTER

(policy numbers beginning with TL, UL, SL or SG)

General contact info

Phone: (877) 462-8992
Fax: (800) 262-6976
Email: AskCustomerService@gafg.com

Life Claims

Phone: (877) 462-8992 (Select option 3, then option 1, then option 3)
Fax: (800) 255-0835

Mailing Address

Global Atlantic
Davis Brown Tower
215 10th Street, 11th Floor
Des Moines, IA 50309

Inforce Policy Illustrations

Phone: (877) 462-8992 (Select option 3, then option 1, then option 2)
Fax: (800) 351-0603
Email: Inforceillustrations@gafg.com

Inforce Policy Service

Phone: (877) 462-8992 (Select option 3, then option 1, then option 1)
Fax: (800) 351-0603
Email: AskCustomerService@gafg.com

 

 

CUSTOMER CONTACT CENTER

(policy numbers NOT beginning with TL, UL, SL or SG)

General contact info

Phone: (877) 462-8992
Fax: (800) 262-6976
Email: AskCustomerService@gafg.com

Life Claims

Phone: (877) 462-8992 (Select option 3, then option 2, then option 3)
Fax: (800) 255-0835
Fax (NY): (800) 543-4026

Mailing Address

Global Atlantic
Davis Brown Tower
215 10th Street, 11th Floor
Des Moines, IA 50309

Inforce Policy Illustrations

Phone: (877) 462-8992 (Select option 3, then option 2, then option 2)
Fax: (800) 351-0603
Email: Inforceillustrations@gafg.com

Inforce Policy Service

Phone: (877) 462-8992 (Select option 3, then option 2, then option 1)
Fax: (800) 351-0603
Email: AskCustomerService@gafg.com

Waiver/Living Benefit Claims

Phone: (877) 366-2592
Fax: (866) 255-0835

Customer Service

Phone: (800) 331-8853
Monday-Friday, 8:00am – 7:00pm EST
Email: Ask.Us@gafg.com

Mailing Address

Global Atlantic
One Forethought Center
Batesville, IN 47006

 

Customer Service

Phone: (441) 294-6100
Monday-Friday, 8:00am – 6:00pm EST
Email: Reinsurance@gafg.com

Mailing Address

Global Atlantic
19 Par-La-Ville Road, 2nd Floor
Hamilton HM11, Bermuda

 

(These are physical office locations, not mailing addresses. See appropriate businesses above for mailing addresses.)

Atlanta

1355 Peachtree Street NE
Suite 750, South Tower
Atlanta, GA 30309

Batesville

One Forethought Center
Batesville, IN 47006

Bermuda

19 Par-La-Ville Rd, Second Floor
Hamilton HM 11
Bermuda

Berwyn

400 Berwyn Park, Suite 310
899 Cassatt Road
Berwyn, PA 19312

Boston

20 Guest Street
Brighton, MA 02135

Des Moines

Davis Brown Tower
215 10th Street, 11th Floor
Des Moines, IA 50309

Dublin

18 – 20 Merrion Street Upper
Dublin D02 XH98
Ireland

Hartford

One Financial Plaza
755 Main Street, 24th Floor
Hartford, CT 06103

Houston

708 Main Street
10th Floor
Houston, TX 77002

Indianapolis

10 West Market Street
Suite 2300
Indianapolis, IN 46204

New York

4 World Trade Center, 51st Floor
150 Greenwich Street
New York, NY 10007