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Contact us

    Our phone number

    Our annuity specialists are available to assist you with all sales and servicing needs at one phone number. Our new phone number is:

    (833) ASK-GA4U or (833) 275-4248

     

    Website assistance and support – Option 1


    Commissions, licensing & contracting – Option 2


    New business support – Option 3


    Service inquires on inforce contracts – Option 4


    Sales support – Option 5

     

    Hours of operations: Monday-Thursday 8:00am to 7:00pm ET, Friday 8:00am to 6:00pm ET

    New business, commissions, licensing & contracting

    Expedite the new business application, signature and submission processes with our electronic application tool.

    Fax: (785) 286-6104
    Email: annuityservicecenter@gafg.com

    Postal mailing address:
    Forethought Life Insurance Company
    PO Box 758507
    Topeka, KS 66675-8507
    Private Express Carrier:
    Forethought Life Insurance Company
    Mail Zone 507
    5801 SW 6th Avenue
    Topeka, KS 66636

    Servicing and change requests

    To service policies starting with 5, 6, 7 or 8:

    Fax: (785) 286-6104
    Email: annuityservicecenter@gafg.com

    Postal mailing address:
    Forethought Life Insurance Company
    P.O. Box 758507
    Topeka, KS 66675-8507

    Private Express Carrier:
    Forethought Life Insurance Company
    Mail Zone 507
    5801 SW 6th Avenue
    Topeka, KS 66636

     

    To service policies starting with 2:

    Phone: (877) 244-7526
    Monday-Friday 8:00am to 6:00pm ET

    Fax: (877) 554-2413
    Email: annuitypolicyservice@gafg.com

    Postal mailing address:
    Forethought Life Insurance Company
    P.O. Box 246
    Batesville, IN 47006

    Private Express Carrier:
    Forethought Life Insurance Company
    One Forethought Center
    Batesville, IN 47006

     

     

    To service policies starting with A, B, C, D or E:

    Phone: (833)-ASK-GA4U (833-275-4248)
    Monday-Friday 8:00am to 6:00pm ET

    Fax: (855) 299-0104
    Email: GAoperations@email.gafg.com

    Postal mailing address:
    Forethought Life Insurance Company
    123 Town Square Place, PMB711
    Jersey City, NJ 07310

    Private Express Carrier:
    Forethought Life Insurance Company
    123 Town Square Place, PMB711
    Jersey City, NJ 07310

     

     

    For Commonwealth Annuity and Life Insurance Company accounts:

    Phone: (800) 457-8803
    Monday-Friday 8:00am to 6:00pm ET

    Sales support

    Our life insurance specialists are available to assist you with product questions, illustrations, training support and updated marketing materials.

    Phone: (855) 887-4487 Option 3
    Monday-Friday 8:00am to 7:00pm EST

     

    Email: salessupport@gafg.com

    New business, underwriting and agency services

    Phone: (855) 887-4487 Option 1 (for agency services, select option 7)
    Monday-Thursday 8:30am to 6:30pm EST, Friday 8:30am to 6:00pm EST

    Fax: (800) 262-6976
    Email: newbusiness@gafg.com

     

    Postal mailing address:
    Accordia Life
    PO Box 305027
    Nashville, TN 37230-5030
    Private Express Carrier:
    Accordia Life
    100 Centerview Drive, Suite 100
    Nashville, TN 37214

     

    Advanced markets

    Phone: (855) 887-4487 Option 2
    Monday-Friday 9:30am-5:30pm EST

    Email: advancedmarkets@gafg.com

    Contact center policyholder services (Inforce and Illustrations)

    Phone: (877) 462-8992
    Monday-Thursday 8:30am to 6:30pm EST, Friday 8:30am to 6:00pm EST

    Fax: (800) 351-0603
    Email: AskCustomerService@gafg.com
    Email: Inforceillustrations@gafg.com

     

    Postal mailing address:
    Accordia Life
    PO Box 305027
    Nashville, TN 37230-5030
    Private Express Carrier:
    Accordia Life
    100 Centerview Drive, Suite 100
    Nashville, TN 37214

     

    Claims

    Phone: (877) 462-8992
    Monday-Thursday 8:30am to 6:30pm EST, Friday 8:30am to 6:00pm EST

    Fax: (800) 351-0603

     

    Postal mailing address:
    Accordia Life
    PO Box 637
    Jacksonville, IL 62651-0637
    Private Express Carrier:
    Accordia Life
    1275 Sandusky Road
    Jacksonville, IL 62650