Inforce Operations & Product Support Intern 2021

at Global Atlantic Financial Group
Des Moines, Iowa, United States

**We are still hiring and interviewing for this position. We are conducting interviews over video.**


Global Atlantic is one of the fastest growing companies in the Life and Annuity industry. We are focused on the U.S. retirement and life insurance markets with a broad range of annuities and life insurance options, as well as reinsurance solutions. Our success is based on competitive and innovative product designs, leading investment management and integrated risk management, along with highly experienced leadership.

Global Atlantic is looking for a diverse team of talented people who support our culture of collaboration and innovation. Our unique entrepreneurial culture encourages all employees to assume significant levels of responsibility. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us.

In July 2020, KKR & Co. signed a strategic transaction to acquire Global Atlantic.  The transaction is expected to close in early 2021, subject to required regulatory approvals and certain other customary closing conditions.


The Inforce Operations & Product Support Intern position is based in our Des Moines, IA office and will support the efforts of our Trad Life Inforce Operations team. For this opening, we are targeting December 2021 and May 2022 grads. This department provides oversight and control of day to day service functions that take place at our Third Part Administrator (TPA), as well as provides oversight to production support and end to end defect resolution management. They partner with operational teams, product, compliance, sales, and vendors.


  • Collaborate with team members and assist with a variety of project work
  • Build relationships and regularly communicate with TPAs
  • Assist in analyzing and resolving TPA defects
  • Write correspondence for customer communication events associated with production support remediation efforts
  • Create processes and business operating guidelines for TPA’s
  • Assist with auditing and controls over the TPA’s, recommend process improvements
  • Analyze spreadsheets in Excel and combine data for comparison


  • Graduating December 2021 or May 2022
  • Pursuing a Bachelor’s Degree in Business, Finance, Accounting, Marketing, Communications, or other related degree
  • Possess technical aptitude and an ability to manage and analyze large data sets
  • Ability to communicate effectively with peers, management, and Third Part Administrators in both written and verbal form
  • Highly motivated and driven - strong desire and willingness to learn
  • Strong customer service orientation
  • Detail and results oriented, works well both independently and in a team environment
  • Proficient in Microsoft Office products: Excel, Word, Access and PowerPoint
  • Ability to work with multiple administrative systems

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws.  More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. 

This position is not eligible for visa sponsorship now or in the future.

Global Atlantic Financial Company Employee Candidate Privacy Notice

Voluntary Inclusion Questions

We encourage qualified applicants from all backgrounds to apply.  As such, we are committed to achieving a diverse candidate pool for open positions and that our interview teams are made up of employees from different backgrounds.  Sharing your background with us will help us with that focus, although recruiters and hiring managers will not have the ability to see individual responses (only aggregate information).  

This information is not used to determine who is selected for interviews or will be hired, but is helpful in identifying resources, sites and groups which add value in increasing our applicant pool and ensures that we attract the best and most diverse workforce.  This is purely voluntary but will help our mission to be inclusive.  


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