Global Atlantic has embarked on a journey to evolve how we do business with end-to-end improvements to enhance your overall experience. Our focus is on delivering easier access to what you want, where and how you want it.
As we evolve, we’re implementing process automation that will significantly accelerate new business application and delivery, and new online functionality will also provide transparency into appointment status and policy tracking.
The changes will be rolled out in phases over the course of the coming months. Firm launch dates vary and will be communicated separately as they take effect. We’re excited to take you on this journey with us.
Here’s what you need to know about our:
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New website experience and digital capabilities
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Enhanced service experience
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Expanding product portfolio
Inforce and new business policy administration
We are working to finalize a single sign on (SSO) solution to improve the experience by allowing you to log in once for access to both platforms for a streamlined experience, which we plan to have implemented mid-year.
E-Delivery speeds access to the information you and your clients need
E-Delivery speeds access to the information you and your clients need
All policy correspondence with financial professionals will be conducted quickly and conveniently using e-delivery. You’ll receive policies and correspondence instantly and on-demand, 24/7, through the new website. Self-service capabilities will allow you to access and print documents, if necessary. In addition, correspondence will now be simplified for greater transparency and easier comprehension.
Clients will also be able to elect e-delivery to reliably receive their information as quickly as possible. Please encourage your clients to opt in during the new business process so they can realize the benefits of e-delivery right from the start.
Optimize your support by delegating access to staff
Optimize your support by delegating access to staff
Do you rely on support staff to help monitor and manage your applications and policies? Once registered on the new administration platform, you may add support staff as delegates to help manage the business. You may invite multiple delegates to accommodate larger staffs and help ensure coverage. Delegates who support multiple financial professionals will maintain separate accounts for each.
To add and remove delegates, first login, then under “Manage My Business,” select the option for pending or inforce policies, beginning with A through E. Once in the servicing dashboard, go to My Account to manage your delegates.
Popular products leverage new technology
Popular products leverage new technology
Once your firm launches, new business for our fixed rate annuities (MYGA) and fixed index annuities will take advantage of new digital capabilities, including greater transparency of application and policy status, as well as e-delivery.
Streamlined contact for your service needs
Streamlined contact for your service needs
For use by financial professionals at firms that are live on the new platform, we have implemented a single address for new business submissions, as well as a new, single phone number for your needs, from sales support to inforce status, and everything in between.
The changes will be rolled out in phases over the course of the coming months. Firm launch dates vary and will be communicated separately as they take effect.
New business correspondence
For correspondence regarding pre-existing post issue policies, you will continue to use the current post-issue contact information below.
Post-issue correspondence
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Block of Business |
Policies Starting with "A, B or C" |
Policies Starting with "5, 6, 7, or 8" |
Policies Starting with "2" |
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Phone Number |
(833) ASK-GA4U |
(833) ASK-GA4U |
(833) ASK-GA4U |
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Fax Number |
(855) 299-0104 |
(785) 286-6104 |
(785) 286-6104 |
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Email Submission Address |
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Overnight Address |
123 Town Square Place, PMB711 |
PO Box 758507 |
PO Box 246 |
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Regular Address |
123 Town Square Place, PMB711 |
Mail Zone 507, 5801 SW 6th Avenue |
One Forethought Center |
We appreciate your patience as we deliver a new, modern business experience
The business transformation we are undertaking will be an iterative process over the course of 2022. We understand that you may experience some inconvenience as we progress through this process. Some of the benefits you will realize right away, others will take time to incorporate. We appreciate your patience and thank you for your business.
Need help?
Find all the contact information to submit and service your business.