Your partnership is important to us, which is why we continue to invest in creating a service experience that is dependable and transparent. You can view our actual average annuity turn-around times (updated weekly) below.
Print this page Current Average Turn-Around Times*
Actual Average Annuity Turn-Around Times
Current Average Turn-Around Times*
Week ending August 30, 2024
| Process | SecureFore | All Other Products |
|---|---|---|
| Cash In-Good-Order (Issued) | 0.8 business days | 0.8 business days |
| Transfer In-Good-Order (Letter of Acceptance sent) | 1.4 business days | 1.3 business days |
| Not In-Good-Order Communication | 2.4 business days | 1.6 business days |
| Pending Transfer Follow Up Calls | 5 business days first outreach to ceding carrier; Every 10 business days thereafter |
|
| Call Center Service (Wait time) | <50 seconds | |
* The numbers provided above are averages and actual individual experience may vary. Due to underwriting requirements, ForeCare policies may take longer.
Issue business even
faster - avoid
processing delays
Non-Transfer (Cash)
- Complete the required NAIC training.
See how to get started - Ensure that signatures and dates for all parties are on every document in all required sections.
- Confirm all supporting documents are submitted.
Transfer
- Verify that correct ownership structure is listed on transfer form and matches ownership at ceding carrier.
- If the transfer is a replacement, the replacement form must be included.
- Confirm that all signatures are provided on transfer form and in replacement section of Electronic Submissions Replacement Acknowledgement form.
- Double-check that any carrier-specific forms are included.
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Contact us via email or phone
AskGA4U@gafg.com
(833) ASK GA4U or
(833) 275-4248
Monday - Thursday 8 a.m. - 7 p.m. ET
Friday 8 a.m. - 6 p.m. ET
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