Annuity Service Experience

Our commitment to service transparency

Your partnership is important to us, which is why we continue to invest in creating a service experience that is dependable and transparent. You can view our actual average annuity turn-around times (updated weekly) below.

Actual Average Annuity Turn-Around Times

Current Average Turn-Around Times*
Week ending April 19, 2024

Process	SecureFore	All Other Products
Cash In-Good-Order (Issued)	0.7 business days	0.6 business days
Transfer In-Good-Order (Letter of Acceptance sent)	1.2 business days	1.1 business days
Not In-Good-Order Communication	1.7 business days	1.1 business days

Pending Transfer Follow Up Calls	5 business days first outreach to ceding carrier; Every 10 business days thereafter

Call Center Service (Wait time)	<30 seconds

* The numbers provided above are averages and actual individual experience may vary. Due to underwriting requirements, ForeCare policies may take longer.

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Non-Transfer (Cash)

Complete the required NAIC training.
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Ensure that signatures and dates for all parties are on every document in all required sections.
Confirm all supporting documents are submitted.

Transfer

Verify that correct ownership structure is listed on transfer form and matches ownership at ceding carrier.
If the transfer is a replacement, the replacement form must be included.
Confirm that all signatures are provided on transfer form and in replacement section of ESRA.
Double-check that any carrier-specific forms are included.