This page is a special supplement to the main What’s New page for financial professionals whose firms have launched the transformation process and contains important information exclusive to independent agents.
Inforce and new business
Upon activation of your firm on our new operational platforms, you’ll start to see seamless enhancements that will provide greater transparency throughout the new business process as well as tools and resources to support your business.
This website is your destination to manage your business, regardless of servicing platform. Once you have registered to create your new account, you will have access to both servicing dashboards as well as to forms, illustrations and Global Atlantic’s updated SnapApp, leveraging a new wizard experience.
IMPORTANT: Please register to create a new account by following these easy steps:
- Go to https://register.globalatlantic.com/registration/professionals
- Complete the required fields and provide the passcode sent to your mobile phone
- Check your email for a message titled “Continue Your Registration” and click the link provided in that message
- Follow the prompts to establish your username and password
- Proceed to Login
Once you’ve logged in, you will be guided to the Manage my Business menu where you can access service dashboards to manage your book, run illustrations or submit an eApplication through Global Atlantic’s Firelight instance.
- All existing inforce business (contracts beginning with 5, 6, 7, or 8), including the associated commission information, will remain on its current platform as you see it today.
- New business (contracts beginning with A, B, C, D or E) will be issued on the new platform. From the new servicing dashboard, you can view outstanding contract requirements in real time, upload documents to resolve Not In Good Order applications, access contract documents and correspondence, or download your commission statements.
- If you receive commission payments from Global Atlantic, they will now come to you from our new bank account. In addition, commission details will now be available to you exclusively online.*
Going forward, all new business forms must be accessed through this website using your new log-in credentials. If you have existing applications downloaded, make sure you use the new ones. This will ensure you have the correct documents to be in good order.
*Some exclusions apply
Dedicated service for licensing and onboarding
Our end-to-end Service department offers a dedicated team to service licensing, contracting and commission needs. Staffed by Global Atlantic service professionals, our exclusive licensing and contracting team handles your end-to-end servicing needs, from answering the call to creating the appointment with us.
In addition, we have partnered with SuranceBay, an agent onboarding vendor, to support and streamline our licensing process for new financial professionals. Learn more here.
Expanded product suite: Transition rules; NAIC training
We are excited to bring you new options and a more streamlined experience with the unification of our fixed index annuity product portfolio. We will be sunsetting the Choice FIA series (Choice Accumulation II and Choice Income II) as of close of business on October 14, 2022. Beginning October 17, these products will be replaced by our Fore FIA series (ForeAccumulation II and ForeIncome II). Additionally, we will be making changes to the Income 150+SE Fixed Annuity and SecureFore Fixed Annuity series.
As a result of these changes, NAIC training must be completed through RegEd (or through another approved online vendor) before you will be able to sell ForeIncome, ForeAccumulation and Income 150. The NAIC codes for this training are:
ForeAccumulation II and ForeIncome II: ALLFIA2
New - Income 150+SE: INC150
Financial professionals who have previously completed NAIC training for SecureFore will not be required to retake the training. The NAIC code will remain the same.
Please see the following for transition rules.
Transition Rules
|
Product Name |
Application Type |
Pre-transition App received before 10/17/22 |
Transition App received between 10/17/22 – 11/4/22 |
Post-transition App received on or after 11/7/22 |
|
Choice Accumulation |
Paper Application |
Accepted |
Accepted |
Not In Good Order |
|
eApplication** |
Accepted |
Accepted (if started before 10/17) |
N/A |
|
|
Income 150+ SE |
Paper Application - Legacy |
Accepted |
Accepted |
Not In Good Order |
|
Paper Application* - Current |
Not In Good Order |
Accepted |
Accepted |
|
|
eApplication |
Accepted |
Accepted |
Accepted |
|
|
Choice Income |
Paper Application |
Accepted |
Accepted |
Not In Good Order |
|
eApplication |
Accepted |
Accepted (if started before 10/17) |
N/A |
|
|
SecureFore 3, 5, 7 |
Paper Application – Legacy |
Accepted |
Accepted |
Not In Good Order |
|
Paper Application* – Current |
Not In Good Order |
Accepted |
Accepted |
|
|
eApplication |
Accepted |
Accepted |
Accepted |
|
|
ForeAccumulation ForeIncome |
Paper Application |
Not In Good Order |
Accepted |
Accepted |
|
eApplication |
N/A |
Accepted |
Accepted |
|
|
ForeCare ForeCertain (no changes to these products) |
Paper Application |
Accepted |
Accepted |
Accepted |
|
eApplication |
Accepted |
Accepted |
Accepted |
*New and current applications must be accessed through our new website www.globalatlantic.com/professionals
**Effective 10/17/2022 the old products will not be available on order entry. There may be instances where order entry tickets for old FIA products initiated prior to 10/17/2022 will be received during the transition period and these contracts can be established.
Note: For 1035 Exchange/Transfer business submitted on old product version, funds must be received within 90 days of the LOA issue date in order have access to this product. Exchanges/Transfers not completed within this window will be terminated and a new product application will be required.
Required Actions Checklist
|
□ Take the new product training from RegEd (or another approved online vendor). |
|
□ Register for our new website at https://register.globalatlantic.com/registration/professionals. |
|
□ Log in to access our upgraded GA SnapApp in the “Manage my Business” section of our new website. (And don’t forget to encourage your clients to select eDelivery during the application process.) |
|
□ Access the correct forms and marketing materials on the Tools & Resources tab of our new website. |
|
□ Update your records with our new mailing address, email address and fax number – and be sure to use this new address for your newly submitted business. |
Streamlined contact for your annuities service needs
For use by financial professionals at firms that are live on the new platform, we have implemented a single address for annuities new business submissions, as well as a new, single phone number for your annuities needs, from sales support to inforce status, and everything in between. Life insurance contact information can be found here.
Annuities new business correspondence
|
U.S. and Express mail Forethought Life Insurance Company 123 Town Square Place PMB 711 Jersey City, NJ 07310 |
Phone and fax Call: (833) ASK-GA4U (833) 275-4248 Mon-Thu 8:00 am to 7:00 pm EST Fri 8:00 am to 6:00 pm EST Fax: (855) 299-0104 |
|
For correspondence regarding pre-existing post issue policies, you will continue to use the current post-issue contact information below.
Post-issue correspondence
|
Block of Business |
Policies Starting with “A, B, C, D or E” |
Policies Starting with "5, 6, 7, or 8" |
Policies Starting with "200" |
|
Phone Number |
(833) 275-4248 |
(833) 275-4248 |
(833) 275-4248 |
|
Fax Number |
(855) 299-0104 |
(785) 286-6104 |
(877) 554-2413 |
|
Email Submission Address |
|||
|
Overnight Address |
123 Town Square Place, PMB711 |
PO Box 758507 |
PO Box 246 |
|
Regular Address |
123 Town Square Place, PMB711 |
Mail Zone 507, 5801 SW 6th Avenue |
One Forethought Center |
For updates and more information on our new, modern website experience, please refer back to the main What’s New page.