Senior Business Analyst

at Global Atlantic Financial Group
Hartford, Connecticut, United States

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Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.

Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us. 

We use Greenhouse as our scheduling tool and communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling. 


The Global Atlantic  Shared Services ( Operations) is looking for a Business Analyst to lead cross functional analyses and activities which inform both strategic change and operational processes across the Shared Services Function.  The right person for this role has excellent analytical abilities, has a demonstrated ability to apply analytics to solve business problems and identify opportunities, and has a strong understanding of business strategy, operations and KPI development. This role can sit out of our New York City, Boston or Hartford Offices.


  • Build trusted relationships with the project stakeholders to gather requirements and understand their business value and impact
  • Facilitate the development of business requirements through design thinking workshops, interviews, observation, GAP analyses and other appropriate methods and techniques
  • Build requirements into epics, user stories, acceptance criteria, process flow diagrams, etc. into the Business requirements document
  • Apply project management tools and skills to ensure the launch and flawless execution of projects from concept to end
  • Translate functional requirements into technical solutions and function as the primary interface to the technical team. Lead end to end testing efforts and assist in defining user acceptance testing scenarios and drafting test cases and executing test cases.
  • Act as Subject Matter Expert for the features in dedicated areas for all internal and external stakeholders
  • Lead discussions with key stakeholder to review complex problems and requests. Work closely with stakeholder to identify, design, and implement solutions.
  • Work with business process owners and customers to analyze and solve complex business problems. Works on complicated and high impact issues. Understands business objectives and problems, identifies alternative solutions, and suggests the best course of action.
  • Contribute to cross functional project teams that address customer initiatives or IT needs. May develop and disseminate training in areas of focused responsibility to business customers.
  • Work closely with product owners, project managers, stakeholders, and development teams to define and document project requirements, Test plan, test cases, test defect logs, scope, systems functions, processes, challenges and opportunities to successfully implement solutions for complex projects
  • Conduct research, analysis, and other exploration activities
  • Create Visio diagrams outlining the end-to-end business process
  • Proactively communicate project status, issues and solutions to stakeholders. Escalate issues as needed to Workstream Leads, project team members.
  • Assist in the preparation of presentations using Microsoft Office suite and schedules, attend or facilitate meetings as needed to support project activities.


  • Product development and product ownership mindset, with a focus on delivering business value
  • Strong Agile mindset and familiarity with other development methodologies.
  • Experience with Waterfall/Agile/Scrum software development.
  • Experience with UX, design and product analytics.
  • Flexible and able to handle ambiguity.
  • Pragmatic, takes ownership, cool under pressure.
  • Stakeholder management experience
  • Excellent communicator and listener, Problem solving and analytical skills
  • Experience in engaging with stakeholders to lead topics, analyze business requirements, understand technical requirements, documentation.
  • Project Management (project life cycle/SDLC/cutovers/implementations)
  • Experience with project management tools/communications at multiple levels
  • Technical skills i.e.: integrations, analysis, implementations (lifecycle requirements/build/testing/ implementation; SAP/SuccessFactors module specific; upgrades/updates)
  • Production support, customer service and communications, documentation, etc.
  • Familiar with Microsoft Office Suite (MS Excel, Word, PowerPoint, Teams, SharePoint, OneNote, MS project, MS Outlook, MS Visio) and other project management tools
  • Experience in facilitating discussions and conflict resolution in a cross-functional and multi-cultural environment.

Required Qualifications

  • Bachelor's degree in technology, business, management, or relatable experience
  • 8+ years of experience in a business analyst/project manager/technology specialist role

Preferred Qualifications:

  • Business Analyst Certificate

Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Various jurisdictions have passed pay transparency laws that require companies provide salary ranges for any positions for which they are accepting applications. Global Atlantic has offices in Atlanta, Batesville, Bermuda, Boston, Des Moines, Hartford, Indianapolis, and New York City. The base salary range posted below is inclusive of the lowest cost of living geography to the highest in which we have a Global Atlantic office. 

Global Atlantic’s base salary range is determined through an analysis of similar positions in the external labor market. Base pay is just one component of Global Atlantic’s total compensation package for employees and at times we hire outside the boundaries of the salary range. Other rewards may include annual cash bonuses, long-term incentives (equity), generous benefits (including immediate vesting on employee contributions to a 401(k), as well as a company match on your contributions), and sales incentives.  Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Compensation for our more senior positions have a larger component of short-term cash bonus and long-term incentives.  The base salary range for this role is $61,850 to $117,810.




Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.

We are active in our communities-

  • New York: Red Hook Conservancy, Girls Who Invest, Outward Bound, Teach for America, StreetWise Partners,
  • Boston: Catie’s Closet, Project Bread, Thompson Island Outward Bound Education Center, Cradles to Crayons, and many others
  • Hartford: Braids and Company, Junior Achievement
  • Indianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation
  • Batesville: So Loved Ripley County Foster Closet, Southeastern Indiana YMCA, Batesville Community Education Foundation, Southeastern Indiana Voices for Children, local area youth sports, as well as many others
  • Des Moines: United Way of Central Iowa, Meals from the Heartland, Oakridge Neighborhood, Community Support Advocates, and many others
  • Berwyn/Wayne: For Pete’s Sake, Chester County Food Bank, Habitat for Humanity Chester County, Brandywine SPCA, as well as others
  • Bermuda: Transformational Living Centre for Families

Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws.  More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email

Please click on the links below to learn more about Global Atlantic.

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We encourage qualified applicants from all backgrounds to apply.  As such, we are committed to achieving a diverse candidate pool for open positions and that our interview teams are made up of employees from different backgrounds.  Sharing your background with us will help us with that focus, although recruiters and hiring managers will not have the ability to see individual responses (only aggregate information).  

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