Enterprise Application Analyst

at Global Atlantic Financial Group
Des Moines, Iowa, United States

All offices are currently open, and our employees are back 4 or 5 days a week in Hudson Yards, NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact recruiting@gafg.com.



Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.

Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us. 

We use Greenhouse as our scheduling tool and communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling. 


The Enterprise Application Sr. Analyst role partners with users, vendors and IT team to provide support and administration for various Enterprise Applications. This position will be accountable for identifying how key business changes may impact the implementation and supported technical solutions across the organization. 

Key responsibilities will include the following: 

  • New Requests/Builds  
  • Collaborating on solutions with Solution Architects and other supporting IT areas 
  • Implementing new solutions under the direction of the Solution Architects 
  • Participate in testing and verification of technical solutions 
  • Be a consultant/analyst on strategic projects. 
  • Lead initiatives that span strategy and road map exercises, architecture definition, product selection, application and integration design and implementation. 
  • Partner with business and third-party administrators to design and implement technical solutions supporting underlying business processes. 
  • Participate in developing IT Governance processes and adherence to them. 
  • Communicate the effectiveness and task progress of the technical project team members. 
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. 
  • General Support  
  • Become a subject matter expert in assigned Enterprise Applications by maintaining a thorough and in-depth knowledge and understanding of the applications. 
  • Is primary administrator of applications and appropriately manages required administrative tasks 
  • Responsible for the regular maintenance, updates, fixes and upgrades. This could include executing on the upgrade, testing after upgrade or facilitating UAT 
  • Ensures systems are running at optimal performance and levels 
  • Maintain application run books as needed 
  • Provide training to new and existing users on current and future functionality 
  •  Incident Manager  
  • Manage and facilitate all incidents from Priority 1 to Priority 4, which includes, but not limited to, providing support to users of applications, responding to user-based questions, tickets and assists with troubleshooting issues within applications. 
  • Manage day-to-day operational and tactical aspects of multiple projects or requests. 
  • Provides on-call assistance as requested, for after-hours issues and support needs 
  • Resolve incidents if able to, otherwise escalate as needed to various application vendors (provide tier-2 incident response) 


  • An undergraduate degree in an IT related field or similar combination of education and experience 


  • A quick learner of software and information technology, and motivated to learn new applications and business operations 
  • Proven experience working with technology vendors 
  • Demonstrates excellent interpersonal communication skills and documentation skills 
  • Proficient with word processing, spreadsheet and email software applications 
  • Self-disciplined, able to work independently, but also able to take direction when necessary 
  • Self-motivated to identify and resolve issues and in advancing personal knowledge 
  • Very organized and detail-oriented 
  • Flexible with time 


  • 2-5 years’ experience in financial industry supporting Enterprise Applications 
  • 1-3 years of Office 365/SharePoint support experience 
  • 1-2 years of PowerShell scripting experience 


  • Experience managing records retention and sensitivity labels in O365 
  • Experience working with call center technology 
  • Experience working with private cloud secure file sharing and collaboration solutions 
  • Experience working with Atlassian tools (Jira, Confluence) 

Various jurisdictions have passed pay transparency laws that require companies provide salary ranges for any positions for which they are accepting applications. Global Atlantic has offices in Atlanta, Batesville, Bermuda, Boston, Des Moines, Hartford, Indianapolis, and New York City. The base salary range posted below is inclusive of the lowest cost of living geography to the highest in which we have a Global Atlantic office. 

Global Atlantic’s base salary range is determined through an analysis of similar positions in the external labor market. Base pay is just one component of Global Atlantic’s total compensation package for employees and at times we hire outside the boundaries of the salary range. Other rewards may include annual cash bonuses, long-term incentives (equity), generous benefits (including immediate vesting on employee contributions to a 401(k), as well as a company match on your contributions), and sales incentives.  Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Compensation for our more senior positions have a larger component of short-term cash bonus and long-term incentives.  The base salary range for this role is $60,000 to $85,000.




Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.

We are active in our communities-

  • New York: Red Hook Conservancy, Girls Who Invest and The Bowery Mission
  • Boston: Cradles to Crayons, Project Bread, Let’s Get Ready, Rise Against Hunger, Salvation Army and many other local volunteer organizations in around the Boston area
  • Hartford: Habitat for Humanity, Foodshare, Humane Society, Hands on Hartford, Mercy Shelter and Dog Star Rescue
  • Indianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation
  • Batesville: American Cancer Society Relay for Life, Angels of Giving, Margaret Mary Health Foundation, Ripley County Community Foundation, Safe Passage, Batesville High School Sponsorships, local area youth sports and food pantries, as well as many others
  • Des Moines: United Way, Central Iowa Shelter & Services, Junior Achievement of Central Iowa and Make a Wish Foundation
  • Berwyn: Food drive and will be planning an event to help a local family over the holidays
  • Atlanta: Packaged Good Organization, which helps the most vulnerable community members with providing personalized care packages for people in need including the elderly, our armed forces, the homeless and hospitalized kids
  • Bermuda: Sponsor of a weekly feeding program operated by The Hamilton Seventh-Day Adventist Church

Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws.  More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email benefits@gafg.com.

Please click on the links below to learn more about Global Atlantic.

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32 Longview Lane

West Hartford, CT 06107

Voluntary Inclusion Questions

We encourage qualified applicants from all backgrounds to apply.  As such, we are committed to achieving a diverse candidate pool for open positions and that our interview teams are made up of employees from different backgrounds.  Sharing your background with us will help us with that focus, although recruiters and hiring managers will not have the ability to see individual responses (only aggregate information).  

This information is not used to determine who is selected for interviews or will be hired, but is helpful in identifying resources, sites and groups which add value in increasing our applicant pool and ensures that we attract the best and most diverse workforce.  This is purely voluntary but will help our mission to be inclusive.  


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