Global Atlantic Insurance Operations Positions (Full Time and Contract)

at Global Atlantic Financial Group
Des Moines, Iowa, United States

All offices are currently open, and our employees are back 4 or 5 days a week in Hudson Yards, NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact recruiting@gafg.com.

Company policy requires all employees and visitors to the Hudson Yards, NY office to be vaccinated against the COVID-19 virus.

COMPANY OVERVIEW

Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.

Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us. 

POSITION OVERVIEW

We are seeking candidates who are interested in embarking a career with Global Atlantic! Global Atlantic has job openings within multiple operational departments. Specifically, we are hiring New Business Resolution Specialists, Call Center Representatives, and Licensing and Contracting Specialists. Our teams are looking for individuals with a passion for customer service, attention to detail, and a willingness to learn. Each of these roles offer an amazing opportunity to jump into the Life Insurance and Annuity industry and begin a rewarding career with a growing company. If you are interested in one or more of these roles, please submit your application!  All new hires will receive a $500 sign on bonus when they start!

Referrals: Don’t work for Global Atlantic but know someone you think that would be a good fit for one or more of these roles, please email their resume to externalreferrals@gafg.com. Please include your full name, email and phone number and how you know the person you are referring. If they are hired and complete 90 days of employment with Global Atlantic, you will receive a $500 referral bonus. 

New Business Resolution Specialists Responsibilities Include: 

  • Receive and review applications that are missing information, i.e.: forms, signatures, and contract requirements prior to calling customer contacts.
  • Conduct regular follow ups with Financial Professionals or back office support staff on all outstanding requirements within published timeframes.
  • Organize and prioritize workload to ensure that application issues are resolved in a timely manner so that the contract is issued within specified timeframes.
  • Maintain internal databases and systems to thoroughly document work activity and ongoing communication on assigned cases.
  • Consult with team supervisor and /or internal teams to resolve problems and facilitate accommodation requests.
  • Develop professional and dependable working relationships with our key accounts and customers.
  • Review documents for accuracy and identify all pending requirements to eliminate multiple call outs to Financial Professionals.
  • Accurately input application data in multiple databases for tracking.
  • Meet goals and deadlines for follow ups on assigned contracts and department standards for quality and productivity.
  • Provide consistent high level of customer service to both internal departments and outside customer; financial advisors, their assistants, and back office personnel.
  • Remain current on changes and updates for products, processes, and operational procedures to ensure compliance with all regulations and standards.
  • Responsible for reporting to work at the start of scheduled shift and have the ability to work shifts that include late evening work shifts. 
  • Other responsibilities may be assigned.

Customer Service Representative Responsibilities Include

  • Has a passion to deliver outstanding customer service demonstrating a client centric, problem-solving approach on inbound and outbound calls.
  • Provides ideas and feedback on how to consistently improve and enhance the customer experience.
  • Receives and resolves telephone inquiries varying from simple to in-depth and complex questions from Financial Professionals 
  • Identifies, communicates, and proactively works to solve problems or issues with an eye toward first call resolution
  • Focuses on Global Atlantic's long-term success by building strong (internal and external) relationships.
  • Accurately and professionally answers questions from Financial Professionals regarding all Global Atlantic products and features.
  • Understands or is eager to learn insurance products, procedures, and system capabilities.
  • Thoroughly documents telephone conversations and written communication into a computer database or tracking system.
  • Investigates Financial Professional request or complaints utilizing all available resources to provide resolution within established administrative and compliance guidelines.
  • Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer while ensuring no breach in privacy.
  • Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance.
  • Ability to work an 8 hour shift that ranges from 8:00 AM to 7 PM ET
  • Participation in team meetings and other cross functional groups is expected.

Licensing and Contracting Specialist Responsibilities Include:

  • Onboard new Marketing Organizations, Agents, and Agencies to sell Global Atlantic products in a high-volume environment with accuracy
  • Utilize a checklist approach to ensure all required credentials are in good order
  • Order and interpret background investigations appropriately
  • Validate critical compliance regulations are fulfilled correctly
  • Follow a detailed state matrix to validate appropriate state training requirements are completed
  • Maintain multiple systems and thoroughly document work activity and ongoing communication on assigned tasks
  • Calculate and verify commission accurately
  • Answer a high-volume of emails and calls to resolve contractual and commission inquiries
  • Develop professional and dependable working relationships across the organization and with external customers
  • Assist in swift escalation resolution
  • Identify and escalate trends, issues, and make recommendations for change
  • Provide timely responses and accurate information on inquiries, detailed statuses, and reporting
  • Support time-sensitive research initiatives and projects
  • Remain current on changes and updates for processes and operational procedures to ensure compliance with all regulations and expectations
  • Meet quality and productivity goals and deadlines for department standards
  • Mentor, train, and provide on the job training support to new team members
  • Responsible for adhering to all company guidelines and policies
  • Other responsibilities as assigned

QUALIFICATIONS

  • High School degree required.  College degree preferred.
  • 2+ years work experience.  Knowledge of annuities and life insurance is a plus
  • Customer Service or Contact Center experience is preferred
  • Must demonstrate excellent communication skills, both oral and written
  • Ability and willingness to support team in accomplishing team goals
  • Self-starter with outstanding attention to detail
  • Willingness and ability to be flexible as business priorities shift and change
  • Proficiency with Microsoft Office including Word, Excel, Outlook
  • Proven ability to quickly learn new systems, concepts, procedures, and apply knowledge
  • Solid computer skills with the ability to work simultaneously in multiple systems with dual monitors
  • These positions are not eligible for visa sponsorship now or in the future.

#LI-AO1

TOTAL REWARDS STATEMENT  

Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.

We are active in our communities-

  • New York: Red Hook Conservancy, Girls Who Invest and The Bowery Mission
  • Boston: Cradles to Crayons, Project Bread, Let’s Get Ready, Rise Against Hunger, Salvation Army and many other local volunteer organizations in around the Boston area
  • Hartford: Habitat for Humanity, Foodshare, Humane Society, Hands on Hartford, Mercy Shelter and Dog Star Rescue
  • Indianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation
  • Batesville: American Cancer Society Relay for Life, Angels of Giving, Margaret Mary Health Foundation, Ripley County Community Foundation, Safe Passage, Batesville High School Sponsorships, local area youth sports and food pantries, as well as many others
  • Des Moines: United Way, Central Iowa Shelter & Services, Junior Achievement of Central Iowa and Make a Wish Foundation
  • Berwyn: Food drive and will be planning an event to help a local family over the holidays
  • Atlanta: Packaged Good Organization, which helps the most vulnerable community members with providing personalized care packages for people in need including the elderly, our armed forces, the homeless and hospitalized kids
  • Bermuda: Sponsor of a weekly feeding program operated by The Hamilton Seventh-Day Adventist Church

Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws.  More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email benefits@gafg.com.

Please click on the links below to learn more about Global Atlantic.

Global Atlantic Financial Company Employee Candidate Privacy Notice

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Voluntary Inclusion Questions

We encourage qualified applicants from all backgrounds to apply.  As such, we are committed to achieving a diverse candidate pool for open positions and that our interview teams are made up of employees from different backgrounds.  Sharing your background with us will help us with that focus, although recruiters and hiring managers will not have the ability to see individual responses (only aggregate information).  

This information is not used to determine who is selected for interviews or will be hired, but is helpful in identifying resources, sites and groups which add value in increasing our applicant pool and ensures that we attract the best and most diverse workforce.  This is purely voluntary but will help our mission to be inclusive.  

 

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