Audio Visual Technical Engineer

at Global Atlantic Financial Group
Boston, Massachusetts, United States

All offices are currently open, and our employees are back 4 or 5 days a week in Hudson Yards, NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact recruiting@gafg.com.

Company policy requires all employees and visitors to the Hudson Yards, NY office to be vaccinated against the COVID-19 virus.

COMPANY OVERVIEW

Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.

Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us. 

Job Summary:

Provide Audio Visual (AV) services to support conference room systems, meetings, and video conferencing requirements across the organization. The AV package includes several conference rooms of varying sizes, with Poly and Creston systems, displays, UC systems, along with multiple monitors placed throughout the building(s). Alongside local Service Desk technicians, this position will assist in supporting the day-to-day operation including set-up, operation and testing, maintenance, inventory, and security of all AV equipment and conference rooms. This position will lead the coordination and commission of new and replacement AV package installations across the company and assist in the preparation of assessments on the condition of the equipment, budgets for equipment replacements, and new purchases. The position will also play a key role in the AV strategy within our company by staying abreast of AV technology trends and introducing new capabilities and features when appropriate.

Responsibilities:

  • Serve as subject matter expert for all AV platforms used within Global Atlantic (Poly, Creston, Zoom, Teams, and On24).
  • Create training materials and host training sessions to all levels of the organization.
  • Document best practices and standard operating procedures for AV technology usage.
  • Collaborate with Information Technology team and vendors to ensure equipment is maintained and functioning operationally.
  • Partner with Information Security and Compliance teams to ensure appropriate, secure, and compliant usage of AV technologies across the company.
  • Monitor and forecast technology usage to ensure efficient use of licenses and related budgets.
  • Support company events, such as company and department level town hall meetings/webinars.
  • Partner with Marketing and Event Planning teams to ensure success of meetings technologies for Sales conferences and other events.

QUALIFICATIONS

  • 5+ years proven experience in delivering technical facilitation of large-scale meetings.
  • Demonstrable experience with Zoom Video and Web conferencing.
  • Experience with Poly, On24, Teams, and WebEx a plus.
  • Basic understanding of networking & networking terminology.
  • Strong focus on stakeholder priorities and organizational goals.
  • Solid problem solving and critical thinking skills.
  • Excellent verbal and written communication skills.
  • Comfortable under pressure.
  • Experience in Life Insurance and Retirement products a plus.

This position can be based in either our New York or Boston office. The position will require travel on a quarterly basis to our different offices, as well as for large meetings and events on an as needed basis.  

#LI-AO1

TOTAL REWARDS STATEMENT  

Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.

We are active in our communities-

  • New York: Red Hook Conservancy, Girls Who Invest and The Bowery Mission
  • Boston: Cradles to Crayons, Project Bread, Let’s Get Ready, Rise Against Hunger, Salvation Army and many other local volunteer organizations in around the Boston area
  • Hartford: Habitat for Humanity, Foodshare, Humane Society, Hands on Hartford, Mercy Shelter and Dog Star Rescue
  • Indianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation
  • Batesville: American Cancer Society Relay for Life, Angels of Giving, Margaret Mary Health Foundation, Ripley County Community Foundation, Safe Passage, Batesville High School Sponsorships, local area youth sports and food pantries, as well as many others
  • Des Moines: United Way, Central Iowa Shelter & Services, Junior Achievement of Central Iowa and Make a Wish Foundation
  • Berwyn: Food drive and will be planning an event to help a local family over the holidays
  • Atlanta: Packaged Good Organization, which helps the most vulnerable community members with providing personalized care packages for people in need including the elderly, our armed forces, the homeless and hospitalized kids
  • Bermuda: Sponsor of a weekly feeding program operated by The Hamilton Seventh-Day Adventist Church

Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws.  More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email benefits@gafg.com.

Please click on the links below to learn more about Global Atlantic.

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We encourage qualified applicants from all backgrounds to apply.  As such, we are committed to achieving a diverse candidate pool for open positions and that our interview teams are made up of employees from different backgrounds.  Sharing your background with us will help us with that focus, although recruiters and hiring managers will not have the ability to see individual responses (only aggregate information).  

This information is not used to determine who is selected for interviews or will be hired, but is helpful in identifying resources, sites and groups which add value in increasing our applicant pool and ensures that we attract the best and most diverse workforce.  This is purely voluntary but will help our mission to be inclusive.  

 

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