Senior Business Analyst, Life Operations - Product Support

at Global Atlantic Financial Group
Des Moines, Iowa, United States

Pursuant to Company policy, all employees are required to be vaccinated for COVID-19 to access GA facilities.  Currently, most of our interviews will occur over video. All offices are currently open, and our employees are back 4 days a week in NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact


Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.

Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us. 


The Global Atlantic Project Management Office is looking for a Senior Business Analyst to lead cross functional analyses and activities which inform both strategic change and operational processes throughout the company.  The right person for this role has excellent analytical abilities, has a demonstrated ability to apply analytics to solve business problems and identify opportunities, and has a strong understanding of business strategy, operations and KPI development.


  • Bachelor’s degree and at least three (3+) years of business analyst experience in Retirement business within a financial services company
  • Strong analytical skills including the ability to quantify impacts and synthesize data from multiple sources
  • Ability to elicit detailed functional and non-functional requirements from key stakeholders
  • Experience creating project deliverables that encompasses lifecycle of project – i.e., VOC/VOB, BRD, traceability matrix
  • Experience with business modeling or process mapping
  • Demonstrated self-starter and effective individual contributor
  • Strong financial acumen and ability to complete Cost Benefit Analysis work independently
  • Strong analytical, organization and interpersonal skills
  • Agile experience required.  Scrum master or Product Owner experience is a plus.
  • Ability to excel and lead in a fast-paced environment while taking on diverse responsibilities
  • Ability to understand, document and effectively communicate up and down stream system and process impacts
  • Excellent communication skills, work ethic and a high level of personal integrity and accountability
  • Strong experience with Microsoft PowerPoint, Excel, and Visio a plus
  • Must have an entrepreneurial attitude and ability to work in a fast-paced environment and manage competing priorities
  • Experience working with external vendors and outsourced business models is a plus


  • Proactively drive change in the company’s business processes that show tangible improvements in the company’s performance
  • Assist in delivering on behalf of Global Atlantic project portfolio that aligns with the company's strategy and delivers on key business objectives
  • Work closely with portfolio managers and business subject matter experts (SMEs) in driving strategic planning activities during planning and budgeting cycles
  • Work closely with project managers, stakeholders, and development teams to define and document project requirements, scope, systems functions, processes, challenges, and opportunities to successfully implement solutions for complex projects
  • Assisting with the development and maintenance of project and test plans
  • Process mapping documentation
  • Developing training and system procedure documentation 
  • Providing post-implementation support to measure and ensure project benefits were realized
  • Report on critical project KPIs
  • Facilitating business requirement walkthrough meetings and partnering with the business on functional specification reviews
  • Independently managing projects of medium complexity from initiation to implementation 




Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.

We are active in our communities-

  • New York: Red Hook Conservancy, Girls Who Invest and The Bowery Mission
  • Boston: Cradles to Crayons, Project Bread, Let’s Get Ready, Rise Against Hunger, Salvation Army and many other local volunteer organizations in around the Boston area
  • Hartford: Habitat for Humanity, Foodshare, Humane Society, Hands on Hartford, Mercy Shelter and Dog Star Rescue
  • Indianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation
  • Batesville: American Cancer Society Relay for Life, Angels of Giving, Margaret Mary Health Foundation, Ripley County Community Foundation, Safe Passage, Batesville High School Sponsorships, local area youth sports and food pantries, as well as many others
  • Des Moines: United Way, Central Iowa Shelter & Services, Junior Achievement of Central Iowa and Make a Wish Foundation
  • Berwyn: Food drive and will be planning an event to help a local family over the holidays
  • Atlanta: Packaged Good Organization, which helps the most vulnerable community members with providing personalized care packages for people in need including the elderly, our armed forces, the homeless and hospitalized kids
  • Bermuda: Sponsor of a weekly feeding program operated by The Hamilton Seventh-Day Adventist Church


Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws.  More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you are hired and require an accommodation for any protected status, please email

Global Atlantic Financial Company Employee Candidate Privacy Notice


32 Longview Lane

West Hartford, CT 06107

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We encourage qualified applicants from all backgrounds to apply.  As such, we are committed to achieving a diverse candidate pool for open positions and that our interview teams are made up of employees from different backgrounds.  Sharing your background with us will help us with that focus, although recruiters and hiring managers will not have the ability to see individual responses (only aggregate information).  

This information is not used to determine who is selected for interviews or will be hired, but is helpful in identifying resources, sites and groups which add value in increasing our applicant pool and ensures that we attract the best and most diverse workforce.  This is purely voluntary but will help our mission to be inclusive.  


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