Business Analyst, Knowledge Management

at Global Atlantic Financial Group
Batesville, Indiana, United States

Pursuant to Company policy, all employees are required to be vaccinated for COVID-19 to access GA facilities.  Currently, most of our interviews will occur over video. All offices are currently open, and our employees are back 4 or 5 days a week in NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact


Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.

Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us. 


The primary purpose of the Knowledge Management (KM) Business Analyst is to assist in the implementation of a KM platform and system to support KM best practices, structuring the combined information of disparate systems into an accessible, approachable, and discoverable model for both technical and non-technical audiences.  Following implementation, the KM Analyst will work as a liaison between the KM team and Global Atlantic Operations business units, KM platform user communities and functional IT groups.  The KM Business Analyst will be part of a team that is tasked with numerous projects and initiatives to enhance the overall efficiency, productivity, and quality of work of Operations staff through effective KM.  The KM Business Analyst will work closely with various Operations Centers of Excellence as well as with the Enterprise Project Management Office to provide support in the implementation of strategy and tactical operational initiatives.  For this position, we expect the ideal candidate to be a tech-savvy professional with an in-depth understanding of how technology can help achieve our business goals.   

 Key responsibilities will include:

  • Assists with the design, development, implementation, and ongoing support of the KM tool(s)
  • Creates documentation including business requirements, user stories, acceptance criteria, feature descriptions, user guides, process flows, and wireframes
  • Collaborates with project teams and business owners/leaders to capture and track KM assets to ensure proper deployment of information within the KM tool(s) and across processing partners
  • Collaborates with the business leaders for effective change management, training, and communication to the user communities
  • Identifies areas of opportunity within the KM framework to increase productivity, efficiency, quality, or eliminate waste
  • Creates operational documents, SharePoint pages and sites, knowledge articles and other various internal knowledge resources
  • Interact with leadership and all levels of staff across the organization to ensure organizational content is current and aligned
  • Using Agile methodology, identify, categorize, and maintain an active and relevant backlog of priorities and enhancements for the KM tool(s)
  • Delivers KM‐related technology workshops for training and awareness activities online, in print, and face‐to‐face where needed
  • Make updates to existing knowledge resources and act based upon user feedback
  • Gathers, analyzes and reports on metrics, search logs and service tickets
  • Conduct training for existing and new employees on engaging with the knowledge management solution; be a consistent advocate for engagement and contribution
  • Participates in development of knowledge tools and approaches; contributes to scoping & planning, designing, testing and delivery
  • Performs various operational, clerical, and/or administrative support tasks as assigned; serves as back-up support in the day-to-day coordination of training activities as needed
  • Effectively communicates status of work to all stakeholders; and provides regular updates to workflow platform regarding status of incoming/outgoing work


  • Bachelor’s degree or equivalent education and experience; experience in knowledge management, project management or software integration
  • Knowledge in and experience with Microsoft O365 suite (Word, Excel, Access, PowerPoint, SharePoint, Forms, Power Automate, OneNote, Teams, and Vizio), Salesforce, Confluence, JIRA products  
  • Prior experience in Project Management and/or SME for one or more operational teams or COE’s
  • Strong written and verbal communication skills including the ability to communicate complex concepts clearly and concisely
  • Working knowledge of Agile methodology, frameworks, and tools to deliver value iteratively
  • Ability to lead change via collaboration, influence, and execution
  • Demonstrated adaptability, accountability, and ability to overcome ambiguity in a fast-paced environment
  • Ability to work independently as well in a close team environment as both leader and collaborator
  • Advanced problem-solving skills and creative thinking
  • Experience with collaboration tools (Whiteboard, Mural) and content management tools preferred
  • Excellent customer-service skills with a “can-do” attitude and the ability to effectively manage stakeholder expectations
  • Strong organizational skills with the ability to manage / coordinate multiple projects simultaneously.
  • Fluency in critical thinking, structured analysis, and problem solving
  • Ability to manage time effectively to meet critical deadlines
  • Familiarity with Project Management/Coordination techniques as well as completing and interpreting project-related documentation
  • Ability to self-start and take the appropriate initiative daily
  • A dedication to building a diverse, equitable, and inclusive environment



Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.

We are active in our communities-

  • New York: Red Hook Conservancy, Girls Who Invest and The Bowery Mission
  • Boston: Cradles to Crayons, Project Bread, Let’s Get Ready, Rise Against Hunger, Salvation Army and many other local volunteer organizations in around the Boston area
  • Hartford: Habitat for Humanity, Foodshare, Humane Society, Hands on Hartford, Mercy Shelter and Dog Star Rescue
  • Indianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation
  • Batesville: American Cancer Society Relay for Life, Angels of Giving, Margaret Mary Health Foundation, Ripley County Community Foundation, Safe Passage, Batesville High School Sponsorships, local area youth sports and food pantries, as well as many others
  • Des Moines: United Way, Central Iowa Shelter & Services, Junior Achievement of Central Iowa and Make a Wish Foundation
  • Berwyn: Food drive and will be planning an event to help a local family over the holidays
  • Atlanta: Packaged Good Organization, which helps the most vulnerable community members with providing personalized care packages for people in need including the elderly, our armed forces, the homeless and hospitalized kids
  • Bermuda: Sponsor of a weekly feeding program operated by The Hamilton Seventh-Day Adventist Church

Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws.  More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email

Global Atlantic Financial Company Employee Candidate Privacy Notice


32 Longview Lane

West Hartford, CT 06107

Voluntary Inclusion Questions

We encourage qualified applicants from all backgrounds to apply.  As such, we are committed to achieving a diverse candidate pool for open positions and that our interview teams are made up of employees from different backgrounds.  Sharing your background with us will help us with that focus, although recruiters and hiring managers will not have the ability to see individual responses (only aggregate information).  

This information is not used to determine who is selected for interviews or will be hired, but is helpful in identifying resources, sites and groups which add value in increasing our applicant pool and ensures that we attract the best and most diverse workforce.  This is purely voluntary but will help our mission to be inclusive.  


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