Technology Run Manager - Retirement

at Global Atlantic Financial Group
Des Moines, Iowa, United States

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Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. With differentiated investment and risk management capabilities, deep client relationships, and a strong financial foundation, the company has established a track record of delivering proven, value-added solutions and long-term growth. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers asset management and capital markets solutions across multiple strategies.

Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us. 

Position Overview

The Technology Run Manager - Retirement will oversee technology services related to the Retirement (annuity) business by ensuring efficient and effective technology operations. This role will be responsible for working with third-party administrators (TPAs), business partners, and internal technology resources to ensure stability, reliability, and maintainability of business applications.


  • TPA periodic review against SLA and KPI deliverables
  • TPA metric review against capacity and business value
  • Review and coordination of technology teams/assets against enterprise strategy and planning
  • Maintain 3-5 year technology roadmap corresponding to IT roadmap and business vision
  • Run budget management for TPAs, technology assets, and discretionary requests
  • Backlog management and prioritization around run requirements
  • Review recommendations from TPA groups around system optimization, risk mitigation, and other continuous improvement efforts
  • Business continuity strategy for disaster recovery planning and execution
  • Ownership and coordination around audit requests
  • Coordinating and participating in DR tests (External TPA and Internal GA)
  • Building ROI cases for continuous improvement opportunities
  • Change ticket review, approvals, and delegation
  • Root Cause Analysis ownership
  • Maintaining assets in the Configuration Management Database
  • Maintaining Standard Operating Procedures and asset documentation on Confluence and in SharePoint
  • Researching and mitigating any security/risk vulnerabilities that have been identified
  • Partner with business leaders to understand how their teams are using the technology they have, what their goals and objectives are, and whether or not technology can empower them to improve their processes further.
  • Assist in management of Software Development Lifecycle including requirements gathering, development, testing, release management, and maintenance
  • Partner with Technology Delivery Managers and the Project Management Office to set appropriate resource plans, timelines, and expectations across discretionary opportunities
  • Assist in defining and governing appropriate technical standards and procedures


  • Undergraduate degree required or equivalent experience required
  • 8+ years of experience in technology with exposure to application development, engineering, IT architecture, change management, continuous improvement, and security
  • Strong written and verbal communication skills
  • Passion and drive for continuous improvement and transformational change
  • Experience working with and directing TPAs
  • Experience with insurance and financial services preferred



Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.

We are active in our communities-

  • New York: Red Hook Conservancy, Girls Who Invest and The Bowery Mission
  • Boston: Cradles to Crayons, Project Bread, Let’s Get Ready, Rise Against Hunger, Salvation Army and many other local volunteer organizations in around the Boston area
  • Hartford: Habitat for Humanity, Foodshare, Humane Society, Hands on Hartford, Mercy Shelter and Dog Star Rescue
  • Indianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation
  • Batesville: American Cancer Society Relay for Life, Angels of Giving, Margaret Mary Health Foundation, Ripley County Community Foundation, Safe Passage, Batesville High School Sponsorships, local area youth sports and food pantries, as well as many others
  • Des Moines: United Way, Central Iowa Shelter & Services, Junior Achievement of Central Iowa and Make a Wish Foundation
  • Berwyn: Food drive and will be planning an event to help a local family over the holidays
  • Atlanta: Packaged Good Organization, which helps the most vulnerable community members with providing personalized care packages for people in need including the elderly, our armed forces, the homeless and hospitalized kids
  • Bermuda: Sponsor of a weekly feeding program operated by The Hamilton Seventh-Day Adventist Church


Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws.  More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. 

Global Atlantic Financial Company Employee Candidate Privacy Notice


32 Longview Lane

West Hartford, CT 06107

Voluntary Inclusion Questions

We encourage qualified applicants from all backgrounds to apply.  As such, we are committed to achieving a diverse candidate pool for open positions and that our interview teams are made up of employees from different backgrounds.  Sharing your background with us will help us with that focus, although recruiters and hiring managers will not have the ability to see individual responses (only aggregate information).  

This information is not used to determine who is selected for interviews or will be hired, but is helpful in identifying resources, sites and groups which add value in increasing our applicant pool and ensures that we attract the best and most diverse workforce.  This is purely voluntary but will help our mission to be inclusive.  


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