Technology Delivery Manager

at Global Atlantic Financial Group
Des Moines, Iowa, United States

We are conducting interviews over video. Our employees can voluntarily return to our office, and some positions may be required to be in office. (we will share that at the interview) For most roles, we are fully supporting remote work through July 2021.

COMPANY OVERVIEW

Global Atlantic is one of the fastest growing companies in the Life and Annuity industry. We are focused on the U.S. retirement and life insurance markets with a broad range of annuities and life insurance options, as well as reinsurance solutions. Our success is driven by competitive, innovative product designs, leading investment management and integrated risk management, along with highly experienced leadership.

Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us. 

In February 2021, KKR & Co. acquired a majority stake in Global Atlantic in a strategic transaction.  Additional information can be found in our press release.  

POSITION OVERVIEW                                                            

The Technology Delivery Manager will oversee technology services and initiatives related to the Retirement business by ensuring efficient and effective technology operations. This role will partner with third party administrators (TPAs) and business partners to ensure stability, reliability, and maintainability of business application ecosystems.

RESPONSIBILITIES

  • Monitor, control and support all aspects of technology service delivery; ensuring systems, methodologies and procedures are in place and followed.
  • Lead and oversee the Retirement technology ecosystem, including third party administrator (TPA), SaaS, and internal systems and platforms.
  • Devise and execute continual improvement initiatives in all Retirement service delivery and technology, with a focus on delivery velocity and quality.
  • Partner with business leaders to determine and prioritize delivery initiatives.
  • Manage people, both Global Atlantic, contract resources and TPA employees’ activities related to technology development and maintenance.
  • Assist in management of Software Development Lifecycle including requirements gathering, development, testing, release management, and maintenance.
  • Engage with business partners to report (formally and informally) on technology strengths, weaknesses, successes and challenges on a regular basis.
  • Effectively partner with business peers to drive organizational goals and strategies.
  • Assist in defining technology strategy where appropriate. Lead tactical planning to support the execution of the Retirement business technology strategy.
  • Consult with internal business partners and PMO to set appropriate resource plans, timelines, and expectations across discretionary opportunities.
  • Partner with technology peers to maintain architecture, infrastructure, data, and security best practices.
  • Ensure appropriate change management and other technology methodologies are carried out on a consistent basis over time.
  • Advocate appropriate technologies to be adopted so as to meet present and future demands of the business.
  • Lead the research and development of new software products and applications.
  • Define or influence system, technical and application architectures for major areas of development.
  • Assist in defining and governing appropriate technical standards and procedures.
  • Conceive, design, prototype, and test new methods, algorithms, and models as proofs of concept when appropriate.

QUALIFICATIONS

  • Undergraduate degree required, MBA or other advanced degree preferred.
  • 10+ years of experience in technology with exposure to application development, engineering, architecture, change management, continuous improvement, security and major transformations.
  • Minimum of 3-5 years of demonstrated leadership experience.
  • Strong written and verbal communication skills.
  • Cultural awareness with excellent interpersonal and relationship building skills.
  • Passion and drive for continuous improvement and transformational change, with a business owner mentality.
  • Preferred experience working with Third Party Administrators.
  • Preferred insurance or financial services experience.
  • Experience using agile methodologies and leveraging DevOps principles

#LI-BB1

TOTAL REWARDS STATEMENT  

Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.

We are active in our communities-

  • New York: Red Hook Conservancy, Girls Who Invest and The Bowery Mission
  • Boston: Cradles to Crayons, Project Bread, Let’s Get Ready, Rise Against Hunger, Salvation Army and many other local volunteer organizations in around the Boston area
  • Hartford: Habitat for Humanity, Foodshare, Humane Society, Hands on Hartford, Mercy Shelter and Dog Star Rescue
  • Indianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation
  • Batesville: American Cancer Society Relay for Life, Angels of Giving, Margaret Mary Health Foundation, Ripley County Community Foundation, Safe Passage, Batesville High School Sponsorships, local area youth sports and food pantries, as well as many others
  • Des Moines: United Way, Central Iowa Shelter & Services, Junior Achievement of Central Iowa and Make a Wish Foundation
  • Berwyn: Food drive and will be planning an event to help a local family over the holidays
  • Atlanta: Packaged Good Organization, which helps the most vulnerable community members with providing personalized care packages for people in need including the elderly, our armed forces, the homeless and hospitalized kids
  • Bermuda: Sponsor of a weekly feeding program operated by The Hamilton Seventh-Day Adventist Church

 

Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws.  More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. 

Global Atlantic Financial Company Employee Candidate Privacy Notice

Voluntary Inclusion Questions

We encourage qualified applicants from all backgrounds to apply.  As such, we are committed to achieving a diverse candidate pool for open positions and that our interview teams are made up of employees from different backgrounds.  Sharing your background with us will help us with that focus, although recruiters and hiring managers will not have the ability to see individual responses (only aggregate information).  

This information is not used to determine who is selected for interviews or will be hired, but is helpful in identifying resources, sites and groups which add value in increasing our applicant pool and ensures that we attract the best and most diverse workforce.  This is purely voluntary but will help our mission to be inclusive.  

 

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