Policy Administrative Specialist Contractor

at Global Atlantic Financial Group
Batesville, Indiana, United States

**We are still hiring and interviewing for this position. We are conducting interviews over video. The responsibilities of this position require the employee to report into the Batesville office on a daily basis. Please be aware of this requirement when submitting your application.**


Global Atlantic Financial Group, through its subsidiaries, offers a broad range of retirement, life and reinsurance products designed to help our customers address financial challenges with confidence. A variety of options help Americans customize a strategy to fulfill their protection, accumulation, income, wealth transfer and end-of-life needs. In addition, Global Atlantic offers custom solutions and responsive service for the capital, risk and legacy-business management of life and annuity insurance companies around the world.

Global Atlantic offers employees the unique opportunity to work in a fast-paced and collaborative working environment that rewards performance. The company’s unique entrepreneurial culture encourages all employees to assume significant levels of responsibility.  Global Atlantic invests in its people because it believes they are critical to the long term success of its business.

In July 2020, KKR & Co. signed a strategic transaction to acquire Global Atlantic.  The transaction is expected to close in early 2021, subject to required regulatory approvals and certain other customary closing condition


This in a contract role and it will provide administrative support to life insurance customers.  You will be part of the In-Force Team, responsible for handling incoming customer requests, with limited phone interaction.  Other responsibilities include:

  • Update insurance policies and profiles to correspond with customer requests
  • Posting general accounting entries
  • Pay claims according to business and compliance rules
  • Process Policy Owner Service requests to business and compliance rules
  • Use accounting skills to problem solve
  • Facilitate resolution of pending claims or service items in a timely manner
  • Support all department and strategic initiatives 
  • Assume shared responsibility for all team goals, processes and initiatives
  • Generate data for productivity and process measurements 
  • Identify and document standard operating procedures   
  • Assist as needed on team processes and projects


  • Understands preneed insurance products, claims procedures and system capabilities
  • Demonstrates excellent organization and attention to detail
  • Impressive data entry and navigation skills
  • Demonstrates a professional communication style, both written and verbal
  • Expresses a customer orientation and desire to meet and/or exceed customer expectations
  • Works independently to meet individual productivity and quality goals
  • Participates as functioning team player with a consistent positive attitude and demonstrated positive behavior
  • Generates enthusiasm around change and adapts quickly when faced with challenges
  • Takes initiative to improve processes and work with team members to enhance effectiveness and efficiencies
  • Ensures standards are documented
  • Excellent attendance is essential for success
  • Proficiency with Microsoft Office including Word, Excel, Outlook
  • Ability to identify and define problems, collect data, establish facts, and draw valid conclusions. 

Global Atlantic is committed to creating an inclusive environment where everyone feels like they can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws. We encourage qualified applicants from all demographics to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Global Atlantic Financial Company Employee Candidate Privacy


Voluntary Inclusion Questions

We encourage qualified applicants from all backgrounds to apply.  As such, we are committed to achieving a diverse candidate pool for open positions and that our interview teams are made up of employees from different backgrounds.  Sharing your background with us will help us with that focus, although recruiters and hiring managers will not have the ability to see individual responses (only aggregate information).  

This information is not used to determine who is selected for interviews or will be hired, but is helpful in identifying resources, sites and groups which add value in increasing our applicant pool and ensures that we attract the best and most diverse workforce.  This is purely voluntary but will help our mission to be inclusive.  


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