2023 Digital Customer Experience Intern

at Global Atlantic Financial Group
Hartford, Connecticut, United States

Global Atlantic offers a highly competitive and enriching summer internship experience. Our internship program starts on Monday, June 5th and concludes on Friday, August 11th. This is a 10-week program. Our internship program is hybrid (3 days in the office, 2 days remotely) and front office positions in NY are 4 days in the office. 

COMPANY OVERVIEW

Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. With differentiated investment and risk management capabilities, deep client relationships, and a strong financial foundation, the company has established a track record of delivering proven, value-added solutions and long-term growth. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers asset management and capital markets solutions across multiple strategies.

Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us.

We use Greenhouse as our scheduling tool and communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling. 

POSITION OVERVIEW

The position is open to rising seniors from any field of study, preferably within the Business field. The Intern will join our Hartford Office on the Digital Customer Experience team. The Digital Customer Experience Intern position is focused implementing digital capabilities to support customer interactions across our life and annuity businesses. 

Key responsibilities include:

  • Assessment of Customer Experience Solutions
    • Conducting user testing for upcoming digital capabilities
    • Creating journey maps to identify key interactions and potential pain points for our customers
    • Leveraging industry research in consumer preferences and related digital capabilities
    • Proposing new processes to maximize customer experience and improve interactions
    • Assisting in implementation and analysis of new capabilities
  • Digital Customer Experience:
    • Learning how the process of digitization impacts the company and its needs
    • Working extensively with team members to review research and share creative approaches to existing processes
    • Understanding channels where digital service interactions are preferred
  • Supporting ad hoc requests, requires a strong background in the Microsoft Office Suite
  • Developing and preparing presentations
  • Working together in collaboration with various groups to respond to client needs

QUALIFICATIONS

  • Currently enrolled in a four-year degree program, preferably in the Business field
  • Detail-oriented individual who can put themselves in a customer’s shoes
  • Able to leverage Microsoft Office tools to complete requests and develop presentations
  • Outstanding academic record and high level of personal integrity
  • Flexible individuals who are both creative and commercial, and are comfortable managing multiple work streams and projects concurrently in a fast-paced environment
  • Energetic, inquisitive, and a high initiative to take on projects that cover new ground for the team and the company

This position is not eligible for visa candidates now or in the future.

TOTAL REWARDS STATEMENT  

Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support you during your internship with a 401k match program with immediate vesting (with the exception of Bermuda), competitive compensation, and a stipend to support your experience. 

Over the 10 weeks you will be immersed in an inclusive environment with opportunities to participate in: 

  • Days of Inclusion
  • DE&I Challenge 
  • National Intern Day Celebration
  • Weekly Business Overviews and fireside chats with leaders
  • Social events 
  • and more!

Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws.  More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email benefits@gafg.com.

Please click on the links below to learn more about Global Atlantic.

Here is our ESG report. We are so proud! 

Global Atlantic Financial Company Employee Candidate Privacy Notice

Example: 

32 Longview Lane

West Hartford, CT 06107

Voluntary Inclusion Questions

We encourage qualified applicants from all backgrounds to apply.  As such, we are committed to achieving a diverse candidate pool for open positions and that our interview teams are made up of employees from different backgrounds.  Sharing your background with us will help us with that focus, although recruiters and hiring managers will not have the ability to see individual responses (only aggregate information).  

This information is not used to determine who is selected for interviews or will be hired, but is helpful in identifying resources, sites and groups which add value in increasing our applicant pool and ensures that we attract the best and most diverse workforce.  This is purely voluntary but will help our mission to be inclusive.  

 

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Global Atlantic Financial Group - LinkedIn

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