Specialist Opportunities

at Global Atlantic Financial Group
Hartford, Connecticut, United States

All offices are currently open, and our employees are back 4 or 5 days a week in NY and 3 days a week in all other offices. If you have questions on this policy, please contact recruiting@gafg.com.

COMPANY OVERVIEW

Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. With differentiated investment and risk management capabilities, deep client relationships, and a strong financial foundation, the company has established a track record of delivering proven, value-added solutions and long-term growth. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers asset management and capital markets solutions across multiple strategies.

Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us.

 

POSITION OVERVIEW

Are you preparing to obtain a full-time job post-graduation or while you go to school?

Global Atlantic Financial Group has open, full-time opportunities in Operations specifically as a New Business Resolutions Specialist or Customer Service Representative. We are looking for candidates who have both the skills and passion to help us achieve customer service excellence.

The New Business Resolution Specialist will work closely and collaborate with our Third Party Administrator and internal departments to proactively identify problems, issues, and recommend solutions that will produce results and favorable outcomes for all parties. The successful incumbent will be afforded the opportunity, through this role, to learn about the insurance industry and financial services.

RESPONSIBILITIES: 

  • Analyze business requirements
  • Design implementation solutions from business requirements
  • Develop or build solutions leveraging Salesforce.com Configuration or Programming Technologies
  • Test the build products – Unit and Integration Testing
  • Participate in troubleshooting and fixing issues in functional testing, UAT Testing phases.
  • Participate in business and technology discussion for requirement gathering, analysis, prototype build, design reviews, testing
  • Deploy and Support the product solution in the Salesforce.com environment

QUALIFICATIONS:

  • High School degree required.  College degree preferred.
  • Must demonstrate excellent communication skills, both oral and written
  • Ability and willingness to support team in accomplishing team goals
  • Self-starter with outstanding attention to details
  • Proficiency with Microsoft Office including Word, Excel, Outlook
  • Ability to work simultaneously with multiple computer systems

Customer Service Representatives participate as an active member of a team engaged in the processing of annuity and life insurance support phone calls, post call activities and completion of call back commitments involving our preneed and annuity customers, internal and external by performing the following duties. 

RESPONSIBILITIES  

  • Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State 
  • Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines 
  • Focuses on Global Atlantic’s long term success by building strong (internal and external) customer relationships 
  • Provides a broad range of technical and operational support to clients and agents 
  • Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance

QUALIFICATIONS 

  • High School diploma or equivalent required; Bachelor degree or equivalent work experience preferred 
  • Demonstrated strong attention to detail with excellent organizational skills 
  • Strong interpersonal and team skills required 
  • Strong written and oral communication skills 
  • Excellent phone presence and presentation 
  • Strong PC and Software skills, especially Microsoft Office products 
  • Ability to maintain positive attitude and composure in dealing with difficult situations 
  • Ability to be flexible and prioritize activities 
  • Demonstrated flexibility with schedules 

TOTAL REWARDS STATEMENT  

Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.

We are active in our communities-

  • New York: Red Hook Conservancy, Girls Who Invest and The Bowery Mission
  • Boston: Cradles to Crayons, Project Bread, Let’s Get Ready, Rise Against Hunger, Salvation Army and many other local volunteer organizations in around the Boston area
  • Hartford: Habitat for Humanity, Foodshare, Humane Society, Hands on Hartford, Mercy Shelter and Dog Star Rescue
  • Indianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation
  • Batesville: American Cancer Society Relay for Life, Angels of Giving, Margaret Mary Health Foundation, Ripley County Community Foundation, Safe Passage, Batesville High School Sponsorships, local area youth sports and food pantries, as well as many others
  • Des Moines: United Way, Central Iowa Shelter & Services, Junior Achievement of Central Iowa and Make a Wish Foundation
  • Berwyn: Food drive and will be planning an event to help a local family over the holidays
  • Atlanta: Packaged Good Organization, which helps the most vulnerable community members with providing personalized care packages for people in need including the elderly, our armed forces, the homeless and hospitalized kids
  • Bermuda: Sponsor of a weekly feeding program operated by The Hamilton Seventh-Day Adventist Church

Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws.  More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email benefits@gafg.com.

Please click on the links below to learn more about Global Atlantic.

Global Atlantic Financial Company Employee Candidate Privacy Notice

Voluntary Inclusion Questions

We encourage qualified applicants from all backgrounds to apply.  As such, we are committed to achieving a diverse candidate pool for open positions and that our interview teams are made up of employees from different backgrounds.  Sharing your background with us will help us with that focus, although recruiters and hiring managers will not have the ability to see individual responses (only aggregate information).  

This information is not used to determine who is selected for interviews or will be hired, but is helpful in identifying resources, sites and groups which add value in increasing our applicant pool and ensures that we attract the best and most diverse workforce.  This is purely voluntary but will help our mission to be inclusive.  

 

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Global Atlantic Financial Group - LinkedIn

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